Check-In Requirements

Criterias for Cage-Free Boarding

All potential guests must:

Complete a temperament assessment (Meet and Greet) to see if they qualify for our cage-free kennel;
Be social with no aggression problems (Biting, etc)
Be a minimum of four (4) months of age and received all vaccines (including Rabies);
Be spayed or neutered as of nine (9) months of age, no exceptions;
Be in good health, flea, lice, tick and mite free, friendly to all dogs, and generally love to play;
Have no separation anxiety;
Be up to date on all required vaccines (see bottom of page for list);

Please refer to our Contact page to get in touch with us to schedule a Meet and Greet appointment.

Cancellation Policy:

WE REQUIRE 48 HOURS OF ANY CANCELLATION OR ANY CHANGE OF RESERVATION OR A CHARGE EQUIVALENT OF ONE (1) NIGHT BOARDING RATE PER DOG STAYING WITH US.

Check-Out time:

Boarding rates are charged the same as a hotel. Rate is per night regardless of drop off time. One night runs until 12:00 pm the following day. If there is an afternoon pick up required, an additional night charge will be added.
All pets are charged our overnight rate regardless of time checked in.
All dogs must enter and exit on a leash, for their own safety.

Additional Info:

Food and treats: Bring your dogs’ own food. It is best to keep your dog on his or her regular diet. We accept raw food but all portions must be individually bagged. Feel free to bring along treats for your dog if you wish.
Feeding Bowls:We provide all feeding bowls and we have various sizes for each of our guests.
Dog Beds: We provide Kirkland brand dog beds for our guest’s comfort so we ask that you leave yours at home. And we have plenty of beds for everyone.
Overnight Crates: We do not provide overnight crates for our guests but our clients are more than welcome to bring theirs as we can set the crate up in our reception apart from the other dogs.

Holiday Reservations:

Christmas: FIVE (5) nights minimum charge and a 50% deposit is required and therefore non-refundable after December 1. Deposits by email-transfer only.

New Year’s Eve: THREE (3) nights minimum charge.

We are closed for pick-ups and drop-offs on December 25^th, 26^th and January 1^st.

Long weekends:

For All long weekends (Family, Easter, Victoria, Canada Day, Civic, Labor Day, Thanksgiving) there is a THREE (3) night minimum charge.

March Break:

We have a FIVE (5) night minimum charge for March Break week.

Gift Certificates: We offer gift certificates for purchase in $25, $50 and $100 denominations. Only one gift certificate can be redeemed per reservation.

Vaccinations:

Proof of the following vaccines is required and must be administered a minimum of 7 days prior to boarding:

Bordatella (kennel cough)
Rabies
DHPP
Lepto

All vaccination documents must be signed by a veterinarian and shown at the Meet & Greet.

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